Trusted Shops Guarantee
Trusted Shops Warranty
We want assure you that the Sentiell Wholesale Store is 100% secure, so we took care of it to make your purchases not only protected by 12 month warranty on products but also by the guarantee from external supervising institution Trusted Shops.
You can additionally insure each order of up to €2,500.
Insurance is FREE!
Under this warranty, you can get:
- Refund of the purchase price for the ordered goods in case of its failure to be delivered by the Sentiell Wholesale of up to €2,500.
- Refund of the purchase price after returning a product of up to €2,500.
- Refund of own contribution of up to €50 in case of misuse of your credit card as a result of the order placed via the Internet on the wholesale store website.
- If you do not honour the contract with the Sentiell Wholesale, the Trusted Shops GmbH is able to assist you in respect of any claim-related action to be taken towards the Sentiell Wholesale Store.
Trusted Shops Procurement Protection
How can I insure my purchase with additional guarantee?
Immediately after the order has been placed you will see a message displayed in the lower right corner indicating the possibility of protecting your purchase with the Trusted Shops guarantee of up to €2,500. Just click on the yellow button "Protect your purchase for free".
You will see a short form where you must select the right currency and click on the "Secure purchase and rate later".
You also have the opportunity to directly use the assistance of Trusted Shops. Below you will find answers to all the guarantee-related questions, money refund, as well as resolving any issues related to our cooperation.
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How can I apply for compensation from TS?
It is an option only for clients who having placed the order requested an additional free guaranty.
No later than 25 days after an order was placed, you will receive an email asking you to make a notification concerning the order. If the ordered goods have not reached you by that point, or they were not delivered in full, then you are obliged to report that fact with the Trusted Shops GmbH no later than 30 days after the placement and payment for this order. In the case of B2B transactions the provision shall be deemed fulfilled upon the delivery of the goods to the forwarding agent. At a later stage of the shipping procedure you are protected by the Federal Express International (FEDEX) insurance and the Sentiell Warranty.