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100% Zufriedenheit oder Geld zurück

100% satisfaction or get your money back

We realize that online shopping does not allow you to see the products before purchase them. Therefore, in order to gain your trust we give you the possibility to return goods that do not meet your expectations. Here are some of the most important tips on how to proceed. Complete information can be found here.


How to withdraw from the contract?

All you need to do is inform us that you want to withdraw from the contract and within 10 days of receiving the product, return them to Sentiell. The returned products should include a withdrawal form or self-description that contains the Order no., the ID no. of the returned products, optionally along with the given reason for their return, and then wait for the consideration of the withdrawal. It is important that the package is securely wrapped in order to protect the goods from damage during transport.

When will I get the money for returning of goods?

Sentiell considers withdrawals from contracts within 14 days of the receipt of the returned product. After accepting the return within the next few days we give money back for all the returned goods to your account’s balance for a re-use or in the same way as the order has been paid for.

Download the contract withdrawal form

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