Payments

Unfortunately, no. If you do not use automatic payments, the processing of your order will only begin once the transfer is booked from the Sentiell bank account to our sales system. Payments are booked twice a day at around 9:00 and 12:00 o'clock.

Contact us. Provide us with the order number, describe the issue you are experiencing, and if possible, also send a payment confirmation or screenshots of the error message. This will help us resolve the matter more quickly.

The electronic payment systems don’t charge any additional fees for currency conversion. More information HERE.

Remember that the security of your money is very important to us. To process your order, we need to receive the specified amount corresponding to the value of your order in advance. If, for some reason, there has been an overpayment, the excess amount will be credited to your balance at the wholesale and will be automatically used for your next order. Unfortunately, an underpayment will result in delays in order processing. Therefore, if timely fulfillment is important, complete the remaining payment to cover the underpaid amount.

You can change the settlement currency before or during placing an order. You just need to click the flag icon in the top-right corner and settle on the currency. Remember, we will issue invoice in a currency you apply. Always choose the currency in which you want to pay your order. If you choose "bank transfer" as payment method, after you finish purchasing process, our system will indicate the proper bank account number corresponding to the right currency.

To do it right you have to edit your order. Go to order editing, then apply the right currency and go through the whole process step-by-step selecting payment method once again. Confirm order editing and if you choose "bank transfer" as payment method, our system will indicate the proper bank account number corresponding to the right currency. If there is no possibility to edit your order, contact us and ask to change settlement currency to the correct one. The customer service will take the proper actions and ultimately we will send you the payment request with chosen currency.

Unfortunately, no. If you pay, for example, an amount in GBP currency into a bank account that handles EUR, the bank will perform a currency conversion, and a smaller amount than the order value will be credited to our account. In such a case, your order will be suspended until the missing amount is paid. Remember that the invoice for the order will be issued in the currency you selected.

Contact us immediately. Send a confirmation of the double payment from your account. We will check our transaction history, and if we have indeed booked an overpayment, we will refund the excess amount to you.

We return the funds from the client's balance upon your explicit request. Send us a message with the bank account number where we will transfer your money.

• We refund the money from the balance exclusively in PLN, EUR, GBP, USD, and CZK. Funds in currencies other than those specified will be converted to EUR and transferred to the specified bank account.
• Remember to provide us with the bank account number for the currency being withdrawn. Otherwise, your bank will perform a currency conversion, which will affect the amount of funds you receive.

Yes. Choose bank transfer to make a partial payment. Then wait for your payment to be booked and for an e-mail requesting the remaining amount. The button to select a different payment method for the missing amount will appear on the order summary.

Yes. You can do this on the order summary page by clicking [Wählen Sie eine andere Zahlungsart].

You can find the payment status on the order summary in the payment history section at the top of the page. If your order requires payment, you will see a [Zahle] button that you need to click to continue the payment process.

You have up to 10 days to pay for the order from the moment it is placed or from the time you receive information that your order is ready for processing in the case of individual orders and reservations. After this period, your order may be canceled.

No. We do not charge any additional fees for using the available payment methods.

Unfortunately, that is not possible. Before placing an order, you select the payment currency for the total order value. However, you can place multiple orders and pay for each in a different currency. Remember that each order will be processed separately.

Yes. When completing a transaction with a payment card, you can choose the option [Zahlung tätigen und die Karte speichern].