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VAT Invoices
What form do I receive VAT invoices in?
A VAT invoice in paper form is always included with the shipment of ordered products. Once your order reaches the status [Versandt], you can also download the invoice in electronic form as a .pdf file. Go to "Ihr Konto" section "Bestellungen" [Abgeschlossene] and select the order. You will find the VAT invoice in the "Dokumente zum Herunterladen" section.
A VAT invoice in paper form is always included with the shipment of ordered products. Once your order reaches the status [Versandt], you can also download the invoice in electronic form as a .pdf file. Go to the menu "Konto" "Ihr Konto" "Bestellungen" section [Abgeschlossene] and select the order. You will find the VAT invoice in the "Dokumente zum Herunterladen" section.
Is the invoice issued per gram or per piece?
Invoices are issued per piece. If you need information about the weight of purchased products, we can provide this data on the invoice specification:
To receive such a document, simply write remarks to a staff in the third step of your basket with the content "Invoice specification". The document will be sent to the e-mail address assigned to your client account on the day of order processing, and in exceptional situations, within a maximum of 48 hours.
Can I change invoice details once an order is placed?
Your billing data can only be edited by Sentiell's support team. If you want to change the invoice details after placing an order, contact us immediately to suspend the order processing.
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Changing the VIES/other identification company number requires creating a new account. Register a new account with the updated information. Once the registration is approved, we will create a new order based on the previous one.
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Updating an existing account is only possible for information other than the VAT or company identification number. Send us a message specifying which details you would like to update.
What qualifies for zero rated VAT?
A VAT invoice can be issued with a VAT rate of 0% (net) or 23% (gross). The 0% VAT rate may apply if:
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You run a company in the EU, you are a VAT taxpayer in your country, and you have an active VIES number, and the delivery of goods will take place in the EU, excluding Poland.
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You run a company outside the EU, and the delivery of goods will take place outside the EU.
If you don't have a VIES number, but you are a VAT payer, request its assignment at the appropriate office. Inform us immediately of the activation of the VIES number so that we can change the settings of your customer account before you place and pay for the order.
The value of the order does not include customs clearance costs, which will be charged upon receipt of the shipment. Read more about delivery and customs clearance.