Shipment & customs clearance

The order preparation time depends on the availability of products in stock and their quality control. Detailed information can be found on each product's page. The estimated delivery time for the order is always visible at each step of the checkout process. If the shipping time exceeds 24 hours, it indicates the maximum time needed for preparation. Nevertheless, we strive to complete every order as quickly as possible.

Yes. Every order we send is insured, and we are responsible for it until it is delivered. If your order exceeds the maximum insurance amount offered by the courier company, we will divide it into several shipments, guaranteeing free delivery for each of them. Get a free additional GUARANTEE OF TRUSTED SHOPS insuring your shopping to 2500 euros gross.

If, for some reason, the package was not received, contact the courier company and arrange a convenient delivery time or pick up the package at the nearest courier point. Remember that redirecting an already sent order involves an additional fee, so be sure to specify the delivery address accurately when placing the order.

We do not offer personal pickups from our warehouse.

The time from when the package is handed over to the courier to when the order is delivered to your company's headquarters is 1-3 working days (Europe) or 3-7 working days (other worldwide destinations). If the package has not been delivered after this period and the tracking number has not changed its status, contact us. If the issue is not resolved and the courier company provides clear information that the package is lost, we will promptly fulfill another order for you.

Unfortunately, no. The system treats each login as a separate client. It is not possible to merge orders or send them in one consolidated shipment. Each order will be subject to a separate delivery fee, which is provided by the system during the checkout.

Yes. You can have multiple delivery addresses on your client account. Some of your data can only be edited by our support team, so if you want to add a new address for your delivery, contact us. The company data on the invoice will remain the same as those provided during registration. The only thing that’s going to change is the delivery address. Unfortunately, the sum of the values of all orders wouldn't affect the opportunity to benefit from free delivery, but each order will have to meet this requirement individually.

Custom duty must be covered by clients outside the EU. Clients from the European Union are exempted from customs duties.

The amount of customs fees varies depending on the country. To find out the cost of customs clearance of jewelry, contact the appropriate customs office. The client will be charged while receiving the parcel in the country of destination.