Vorschriften

TERMS & CONDITIONS OF SENTIELL ONLINE WHOLESALE

AND WWW.SENTIELL.COM WEBSITE

 

These Terms and Conditions of Sale do not exclude or limit the mandatory provisions of the law, which cannot be amended or repealed by agreement. These Terms and Conditions govern cooperation between business entities and do not apply to Consumers, who are not authorized to use the website.

 

EXPLANATION OF TERMS

Entrepreneur - is a natural person, a legal person or an organizational unit conducting commercial or professional activities on his own behalf.Customer - is synonymous with an Entrepreneur who utilizes the services of Sentiell Online Wholesale.

Consumer - is a natural person engaged in a legal action related to the Entrepreneur, not directly connected to the Entrepreneur's business or professional activity.

Business Partner - is a natural person, a legal person or an organizational unit running a business or professional activities in its own name who co-operates with Sentiell on the basis of Dropshipping service.

 

TERMS AND CONDITIONS OF USE OF THE WEBSITE www.Sentiell.com

  1. The brand Sentiell is a property of the Firma Handlowo Usługowa (FHU) Eko Łukasz Rzepka, established for the purpose of wholesale trade on-line and has the following domains assigned: sentiell.eu, sentiell.com, sentiell.co.uk, sentiell.de, sentiell.cz, sentiell.fr. General terms are specified at and sales in Europe, as well as outside Europe are carried out via the sentiell.com root domain or one of other domains listed above.

  2. The Internet domain www.sentiell.pl which allows placing and receiving wholesale orders for jewellery is a property of Firma Handlowo Usługowa Eko Łukasz Rzepka, headquartered in Leszno at Pancernych 7, 64-100 Leszno, entered in the register of economic activity under number 23483/2010.

  3. The website can be used for the purpose of entering into sales contracts, by any Entrepreneur, hereinafter referred to as the Customer who is a natural person with a full legal capacity and registered as operating a business enterprise who sets up his own account on the website, providing all data necessary for registration, which will be deemed equivalent to expressing willingness to use Sentiell Online Wholesale website on the basis of cooperation between companies. (Art. 43)

  4. The website can be used after a prior approval of these Terms and Conditions undertaking to comply with all the rules contained herein. The Customer accepts the Terms and Conditions in particular by registering their business using the Sentiell.com website and placing an order.

  5. The Customer Database of Firma Handlowo Usługowa Eko Łukasz Rzepka has been registered with the register of personal databases of the Inspector General for Personal Data Protection, as it meets the requirements of the Act on the Protection of Personal Data of 29 August 1997.

  6. Jewellery goods have specific characteristics that should be considered when purchasing and perusing the product description: Each of the products is unique due to minimal differences between the items, which also applies to parts of the products (gems, precious stones). The products are mostly small in size. Photographs showing the product are for reference only and are not meant to present the product in its actual size. For this purpose, product description and technical specifications are provided. The difference between the photograph of the product and its actual appearance resulting from computer hardware settings (e.g. color of the product, proportions etc.) do not constitute grounds for complaints.

  7. Photos posted on the website are the property of Sentiell.com FHU Eko Łukasz Rzepka. Copying and publishing them on other websites is prohibited.  The Customers of Sentiell Online Wholesale will have the opportunity to ask for photographic support while placing an order, according to photographic support's offer, described in §5. Violation of this prohibition constitutes grounds for drawing the consequences related to copyrights.

  8. Characteristics of the products are described in detail in the Product Information - specifications.

  9. All prices are given as net values in the selected currency and do not include shipping costs. Gross prices are shown on the individual product pages.Currencies available on the site: USD, EURO, GBP.

  10. Sentiell shall not accept any packages sent at its expense without its prior written consent.

  11. Jewellery, in accordance with the regulations, is hallmarked by Państwowy Urząd Probierczy (State Assay Office). Silver products in which the amount of silver does not exceed 5 grams per piece are exempt from hallmarking by the Assay Office. See the list of Polish Hallmarks.

  12. All products sold by the Sentiell Online Wholesale are new and carefully inspected before shipment in order to detect any physical defects. All goods purchased in the Sentiell Wholesale are covered by a 12-month guarantee against hidden defects of the product. The warranty period is counted from the date of receipt of the ordered products.

  13. In order to use the option of photographic support, it is necessary to place an order with the minimum order value no less than 500,00PLN/120,00EUR/100,00GBP/160,00USD net or its equivalent in alternative currency. Photos shall be sent by email, in a size not greater than 600 pixels along the longer side of the image. Sentiell reserves the right to use image hosting sites in order to provide images to Customers.

    1.  The photographic support includes a one-time creation of the .zip file with photographs of the ordered product and place it on website hosting.

    2. Images sent to the wholesale customers do not contain a watermark, their purpose is solely to promote Sentiell brand products. Copyright is not transferred with the photographic support image. Resale of photos or publishing them on other sites for purposes other than advertising Sentiell brand products is prohibited.

    3. Delivery of images shall take place only at the express request of the Customer, made via a note at the time of the order or by submitting a request for "Photographic support" indicating the order number to graphic@sentiell.com. Delivery will take place not earlier than after the full payment for the order by the Customer and not later than 14 days from the date of requesting photographic support.

    4. Requests for photographic support sent by an email message shall be submitted no later than 60 days from the date of placing the order.

    5. Photos shall be sent using the wetransfer.com website, with a link to the direct download of the images.

    6. The Customer undertakes to download images within 30 days from receipt of the confirmation email from wetransfer.com.

    7. After that date, Sentiell shall not be obliged to re-send the photographic support images for ordered products.

    8. Any discrepancy of the photos with the order or non-receipt of a link with photos within 14 days from the date of requesting photographic support must be reported to the graphics department at graphic@sentiell.com email address in order to be investigated. After 60 days from the dispatch of the order, the Customer shall not invoke discrepancies with the photographic support agreement and request a re-delivery of the images.

    9. The files are deleted automatically after 60 days from the moment of creation zip file. After this period, re-dispatch becomes impossible.

  14. Every year in the period from December 31 for about 15 days the Sentiell Online Wholesale shall suspend execution of orders in order to carry out an inventory of stocks. Therefore, in this period, sending out packages will be impossible. Each time, a few days before the inventory period Sentiell Customers shall be notified of this fact, via the newsletter and Toplayer located on the www.Sentiell.com homepage. Therefore, Customers are kindly requested not to pursue claims for damages on this basis. This rule applies especially to Business Partners, as concessions are not possible.

 

§ 1. TERMS OF PLACING ORDERS

  1. Persons authorized to place orders for goods shall be exclusively the Customers of the Sentiell Online Wholesale.

  2. To obtain the status of Client of Sentiell Online Wholesale it is necessary to follow the steps below:

    1. Register on Sentiell Online Wholesale website.
    2. Activate the account by accessing the link sent to the email address of the Customer.
    3. Wait for verification and full access to the account.Log into Sentiell Online Wholesale website using the Login and the Password.
    4. In some cases, Sentiell Customer Service may request documents confirming ongoing commercial activity of the business.

  3. By completing the order form and sending it to Sentiell, the Customer submits an offer to purchase goods within the meaning of the Civil Code. (Art 66)

  4. The Customer shall fill out the form correctly, that is complete all the fields and provide information in accordance with the actual state.

  5. Orders can be placed around the clock every day of the year. The Customer is bound by the offer to buy, for 7 days from the date of placing the order with www.Sentiell.com, the time is counted from the moment Sentiell sends the confirmation of receipt, and: receipt of an order confirmation message received on a business day between the 07.30 and 15.30 (local time), is tantamount to accepting the offer of the Customer on the same day,if an order confirmation message is received at a different time than indicated above, the offer of the Customer shall be deemed to have been lodged on the first working day following the date of the confirmation message. The working day is any day from Monday to Friday excluding public holidays.

  6. Each product constitutes a separate order.

  7. Sentiell reserves the right to restrict the payment method or to require prepayment.

  8. The Sentiell Online Wholesale website is one of the tools Sentiell uses to communicate with Customers, therefore, not all of the products presented on the Sentiell Online Wholesale website may be available for purchase via the Internet. Presentation of goods on the Sentiell Online Wholesale website does not lead to the obligation to sell the goods on the side of Sentiell. The conclusion of the contract of sale requires placing an order by the Customer and the verification of the order by Sentiell, including the availability of goods. Some products may be at any time withdrawn from sale at the Sentiell Online Wholesale website or may be temporarily unavailable.

  9. The first order placed in Sentiell Online Wholesale must not have a value of the products, lower than 500,00PLN/120,00EUR/100,00GBP/160,00USD net. (excluding shipping cost & payment fee). Placing one order with the value of the products not least than 500,00PLN/120,00EUR/100,00GBP/160,00USD net. entitles the Customer to place two orders with the value of the products lower than 500,00PLN/120,00EUR/100,00GBP/160,00USD net, but not lower than 100,00PLN/25,00EUR/20,00GBP/35,00USD net. each. These orders can be placed within 30 days from the date of the order, for the amount not least than 500,00PLN/120,00EUR/100,00GBP/160,00USD net. This cycle is repetitive. One order with products value no less than 500,00PLN/120,00EUR/100,00GBP/160,00USD net. = opportunity to make two orders of minimum products value of 100,00PLN/25,00EUR/20,00GBP/35,00USD net. each within 30 days.

  10. Cooperation is considered as continuous when placing not fewer than five orders, with a total value of 5,000.00 PLN net. within six months.

  11. Notes to the courier are purely informational and entering them shall not guarantee the courier meet the instructions.

 

§ 2 CHANGES AND CANCELLATION OF ORDER

  1. Sentiell reserves the right to change products and prices of goods on sale on the website and to carry out and cancel all types of promotional actions or seasonal sales, or to make changes to those promotions. The price of each product is binding upon acceptance of the order by Sentiell.

  2. The prices shown on our website may be changed depending on the metal and currency exchange market, of which the Customer will be informed before the realization of the order.

  3. The Customer can modify the order or cancel the order by sending an email or by calling Sentiell at +48 65 529 6164 prior to the commencement of processing of the order.

  4. Sentiell reserves the right to refuse an order if the prices of the goods ordered were set at the incorrect level as a result of human or sales system error.

  5. Sentiell reserves the right to refuse the implementation of the orders which raise reservations, including those in which the order form is not completed or is incorrectly filled, in particular, if there is no phone number or email address, or orders whose fulfillment becomes impossible due to changes in prices or unavailability of goods.

 

§ 3 COMPLETION DATES, RECEIPT OF PACKAGES AND INVOICE

Order completion times and receipt of packages.

  1. The procurement that is already made will be realized no later than 24h after booking the payment from Sentiell bank account to sales system in our wholesale. The shipment that is “ready to be sent” is handed to spedition company chosen by a Client, from those available on our website. The warranty of the dispatch of the procurement in the same day of order realization is booking the payment in our sales system until 12:00 noon. The realization of procurement which payment is booked after this hour can be postponed to the next working day.  

  2. Shipping costs shall be determined on the basis of the weight of the package and the price list of the selected courier.

  3. Delivery of the shipment containing the ordered goods to the address specified by the Customer shall be carried out using a courier company, in accordance with its terms and conditions. By placing the order, the Customer accepts the terms and conditions of the courier company. The selected courier company shall only be changed in exceptional circumstances of which change the Customer placing the order shall be notified each time before the date of order's realization.

  4. The courier delivers packages between 09:00 and 18:00. If the Customer is not available at the address indicated in the order to receive the package, the courier shall leave an advice note. In some cases, after a failed attempt to deliver the package it will be sent to the parcel collection point nearest to the Customer.

  5. All goods sent by Sentiell via courier shall be covered by compulsory insurance. If the Customer selects the Polish Post Office services, which do not contain information on insurance, the Customer shall consciously assume full responsibility for non-delivery or loss of the package and shall have no right to demand compensation or reimbursement of the order value.

  6. Insured foreign packages shall be shipped solely and exclusively through the Fedex courier company. All costs associated with overseas shipping shall be covered by the Customer.

  7. The seller is not responsible for failure to meet the delivery deadline for reasons beyond his control, in particular in the case of force majeure. In the event of occurrences preventing the processing of the order by the date indicated on the Sentiell Online Wholesale website, the customer service shall promptly notify the Customer and provide the expected delivery time. In this case, the Customer can cancel the order.

  8. International packages shipped by courier FedEx should arrive within 2-7 working days counting from the date of dispatch of the order by a courier. Shipping time of international packages shipped via Polish Post is 3 to 14 working days. More specific information about delivery will be given during the checkout before submitting his order. The system calculates the delivery time including only non-working days and is dependent on payment realization time and the destination country, that have been chosen. Time given in T&C and during order checkout is an estimation and does not constitute grounds for complaints. The exact delivery time is defined by the tracking number given in the order dispatching confirmation message.

  9. If the ordered goods do not arrive at the customer in designated time, and courier company report to Sentiell, the loss of the package, then Sentiell send a package with new products immediately, without waiting for the consignment to reduce the waiting time for shipping the goods. If inventory does not allow for the full restoration of the contract, the amount of the value of products that are not sent will go to the Customer's account balance for reuse.

  10. At the time of delivery and before accepting the package, the Customer must, in the presence of the courier:

    1. Check the general condition of the package and make sure the packaging is intact,
    2. If the package is intact, open the package and check if its content is in accordance with the order and whether the goods are not damaged.
    3. If necessary, a report should be prepared in the presence of the courier or postman immediately and the seller should be contacted at the earliest opportunity.

    If the Customer finds that:

    1. the package is damaged or open
    2. the contents of the package is not in accordance with the order
    3. the goods are damaged

    the Customer shall refuse to accept the goods, prepare a report in the presence of the courier and as soon as possible contact Sentiell through the website, failing which the goods shall be deemed delivered to the Customer in a condition in accordance with the contract.

  11. The risk of loss or damage to the goods transfers to the Customer at the time of confirming the receipt of the package.

  12. Checking the package upon receipt and preparation of the written report in the presence of the courier or postman is the basis for Sentiell recognising any complaints as to the goods delivered not being in accordance with the Contract.

  13. If the Customer delays the receipt of Goods from the carrier by 10 days or more for unjustified reasons, Sentiell shall deem that the Customer has exercised his right of withdrawal from contract and shall refund the payment to the Customer, minus the cost of delivery and the equivalent return shipping costs by the delivery method selected by the Customer.

Invoices.

    1. Each completed order shall be accompanied by the original VAT invoice, issued after all the data needed for the issue is received.

    2. The invoice should be retained for possible refunds or complaints.

 

§ 4 METHODS OF PAYMENT:

  1. The customer shall pay for the ordered goods using the payment methods indicated on the website.

  2. Offered methods of payment: wire transfer, PayPal, Skrill, Visa, Visa Electron, Master Card, Maestro, American Express, Diners Club, JCB, mPay SkyCash and Dotpay. 

  3. Credit card and e-transfer transactions shall be carried out through the Settlement Centre Dotpay, PayPal or PayU and shall be subject to an additional charge calculated during the checkout.

  4. The method of the settlement: prepayment.

  5. Payments shall only be confirmed on the basis of payment list generated directly from the Sentiell bank account. Presentation of a document confirming the payment by the Customer shall not result in accepting the payment or the payment being booked.

  6. Before making the payment with bank transfer the Client is committed to validating bank account number assigned to the appropriate settlement currency. Sentiell shall not be responsible for the currency conversion resulting from choosing incorrect bank account assigned to a specific settlement currency. The cost of currency conversion shall be covered by the Client and they are not included in the value of the contract.

  7. Available bank accounts for a specific currency:
  • EUR - EN 13 1140 2017 0000 4212 0086 2227
  • USD - EN 56 1140 2017 0000 4812 0088 9774
  • GBP - EN 81 1140 2017 0000 4312 0128 2516
  • PLN - EN 47 1140 2017 0000 4802 1307 4140

SWIFT: BREXPLPWMUL

§ 5 PHOTOGRAPHIC SUPPORT

In order to use the option of photographic support, it is necessary to place an order for the minimum value of the products of 500,00 PLN/120,00 EUR/100,00 GBP/160,00 USD net. (excluding shipping cost & payment fee) Photos shall be sent by email, in a size not greater than 568 x 568 pixels. Sentiell reserves the right to use image hosting sites in order to provide images to Customers.

  1. The photographic support includes a one-time creation of a .zip file with photographs of the ordered product and place it on website hosting.

  2. Images sent to the wholesale customers are professional products’ photographs with a white background, which do not contain a watermark. Their purpose is solely to promote products purchased in Sentiell Online Wholesale. Copyright is not transferred with the photographic support image. Resale of photos is prohibited. Handling and publishing the graphics showing particular products applies only to clients, who purchased those products and didn't exercise the right of withdrawal for those products. 

  3. Photos of our models presenting Sentiell's jewellery are excluded from the photographic support's offer. Copying and using them for marketing and sales purposes is strictly prohibited and will constitute grounds for termination of cooperation with Sentiell wholesale and draw the consequences related to copyrights. 

  4. Delivery of images shall take place only at the express request of the Customer, made via a note at the time of the order or by submitting a request for "Photographic support" indicating the order number to graphic@sentiell.com. Delivery will take place not earlier than after the full payment for the order by the Customer and not later than 14 days from the date of requesting photographic support.

  5. Requests for photographic support sent by an email message shall be submitted no later that 60 days from the date of placing the order.

  6. Photos shall be sent as a link to direct download of the images, using the wetransfer.com website, only to those email addresses assigned to a wholesale account.

  7. The Customer undertakes to download images within 30 days from receipt of the confirmation email from wetransfer.com.

  8. After that date, Sentiell shall not be obliged to re-send the photographic support images for ordered products.

  9. Any discrepancy of the photos with the order or non-receipt of a link with photos within 14 days from the date of requesting photographic support must be reported to the graphics department at graphic@sentiell.com email address in order to be investigated. After 60 days from the dispatch of the order, the Customer shall not invoke discrepancies with the photographic support agreement and request a re-delivery of the images.

  10. The files are deleted automatically after 60 days from the moment of creation zip file. After this period, re-dispatch becomes impossible.


§ 6 WITHDRAWAL FROM CONTRACT

  1. The Customer has the right to withdraw from the contract with Sentiell Online Wholesale within 10 days of receipt of the package, by submitting a declaration in writing or by using the return module available when logged into the Customer Panel, and immediately informing Sentiell, before returning the goods.

  2. The Customers of Sentiell Online Wholesale are requested to carefully review the jewellery as soon as it is received, and no later than 7 days from the date of receipt of the products.

  3. The right of withdrawal is not applicable in cases of goods having the characteristics specified by the Customer in the placed order, or closely associated with the Customer, for example, sourced on request.

  4. The declaration template is available here.

  5. At the time of making the declaration the Customer is obliged to return the goods in an unaltered state, that is:

    1. goods must bear tags, goods must be unworn, unused, unaltered etc.,
    2. The costs of the return shipment shall be covered by the Customer.
    3. The Customer will receive a refund equivalent to the value of the goods returned to Sentiell to their account balance, immediately upon receipt and inspection of the return shipment, but not later than 14 days from the date of its receipt.
    4. If the value of the returned goods subtracted from the value of the placed order is not eligible for free shipping, the amount refunded for returned products shall be reduced by the cost of shipping the original order.
    5. The amount for returned goods can also be reimbursed in accordance with the manner it was originally paid i.e. bank transfer or PayPal, DotPay, PayU, etc. only at the express request of the Customer.
    6. Fees associated with reimbursement of the payments for returned products shall be covered by the Customer.

  6. Sentiell shall not be held responsible for any damage to the goods during return shipping arranged by the Customer.

  7. If the Customer returns goods for which return is not authorized or which are not complete, or show signs of use, or return of the package has not been paid by the Customer, and also if other requirements of an effective withdrawal from contract are not met, Sentiell reserves the right not to accept the return of goods and to refuse to reimburse the payment or to charge reasonable costs to the user, to the extent permitted by applicable law.

 

§ 7 COMPLAINTS

  1. Complaints should be submitted to the Complaints Department (RMA), available by logging into the Customer's account. Simply fill out the appropriate form.

    • Failure to notify the RMA department or returning products without proper documentation may result in a delay in processing the complaint.

  2. Complaints are considered only if the product has a hidden defect or does not have the characteristics specified by the manufacturer.

  3. The right to complain is valid for one year from the date of receipt of the order.

  4. Complaints may be dealt with remotely or after returning the product to Sentiell, with the costs covered by the Customer.

    1. If choosing to resolve the complaint remotely, the Customer shall submit a comprehensive photographic documentation of the product along with a description of damage, date of purchase, or the order number to the office@sentiell.com email address.
    2. If a remote resolution is not possible, Sentiell may require a return of the product for a thorough examination.
    3. If the Customer decides not to return the products, after accepting the complaint as valid, Sentiell shall reimburse the payment, reduced by the amount equal to the value of the raw silver used to produce the goods.
    4. The amount by which the reimbursed product value is reduced shall be based on the weight of the finished product specified on the product page, multiplied by the current unit price of the raw material on the world market.
    5. Sentiell shall not be held responsible for any damage to the goods during return shipping arranged by the Customer.

  5. The complained products can be sent collectively but no later that 3 months after the first product defects has been found. It is necessary to protect it properly because SENTIELL will not be responsible for damages occurred during transportation made on behalf of the Customer.

  6. If the Customer returns the product, and the complaint is recognised, Sentiell shall reimburse the value of the returned goods to the Customer's account balance. Complaints submitted to Sentiell after the end of the guarantee period or not accepted as valid may result in an additional fee associated with returning the goods to the Customer, such a return shall be made only at the express request of the Customer. Otherwise, Sentiell shall retain the product, and the Customer's account shall be reimbursed for the actual value of the silver used to produce the product.

  7. If the product is affected by mechanical damage of external origin, i.e. cracks, fractures, stretching, bending, warping due to external force or discolorations after being subjected to cleaning agents, perfumes, acids, etc. that can affect the coating of the product, or the product is not complete (there is a lack of any element, including gemstones, lost as a result of improper use). The Customer may not invoke the guaranteed rights, the right to withdraw from the contract, or any other. The guarantee also does not cover:
    • gold plated, rhodium plated and anodized coatings, 

    • the process of oxidation of the unplated silver, manifested by yellowing of jewellery. Oxidation is a natural process occurring after some time on silver in contact with air.

    • any interference with the product, defined as resizing rings, replacement of the stone, engraver and all kinds of services made on jewellery made by third parties other than Sentiell.

 

§ 8 DISCOUNTS AND PROMOTIONS

  1. Promotional sales include only a limited number of products and the orders are fulfilled on the first come first served basis, while stocks last.

  2. Cumulative discounts, order value discounts and free goods, goods quantity discount on, customer loyalty cards, promotional codes and promotional periods do not add up.

    • Cumulative Discount - calculated on the basis of the cumulative value of several orders placed within a period no longer than 30 days. The system assigns a specific discount value when the designated total value for subsequent orders is exceeded.
    • Order Value Discount - are calculated on the basis of a single order, with no time restrictions. The system assigns the value of the discount on the basis of the values specified in § 8 point 6.
    • Freebies - only one freebie may be chosen to the order. Freebie's availability is determined on the basis of the value of one order unless the system allows to choose it. Merging several orders does not guarantee the receipt of all freebies chosen to the orders. Obtaining a freebie is possible only when chosen it among the freebies visible during making order.
    • Goods Quantity Discount - calculated on the basis of the ordered quantity of the same product range, its value is set for each individual product.
    • Customer Loyalty Card - a card entitling to purchases at a fixed discount rate.
    • Promotional codes and promotional periods - offer codes sent during particular periods or upon fulfilment of certain conditions of promotional campaigns sent via email.

  3. Unless it is specified in the promotional campaign, discount codes are only for a single use. Their validity is limited by the expiration date and they apply only to the minimum value of the products in the order - net. €120,00 / £100,00 / $160,00. After that date, there is no possibility to generate the code manually or to reduce the value of an order upon the Client's request.

  4. Typing the discount code in notes to order will not guarantee the code activation. In this case, the system will not activate the code automatically. 

  5. The order shall be processed provided the item is available in stock, and its physical condition has been confirmed.

  6. The size of discounts granted with prepaid orders depends on the number and price of purchased goods:

    2 000.00 PLN net - 3%
    3 000.00 PLN net - 4%
    4 000.00 PLN net - 5%
    5 000.00 PLN net - 6%
    6 000.00 PLN net - 7%
    7 000.00 PLN net - 8%
    8 000.00 PLN net - 9%
    9 000.00 PLN net - 10%
    10 000.00 PLN net - 11%
    12 000.00 PLN net - 12%

    • The maximum rate of the discount is 12%. 
  7. The discount granted on the basis of a certain order value may differ from the above-described values if the order includes products that are on sale or are subject to promotional campaigns. For such products, the greater of the applicable promotional discounts shall be applied.

 

§ 9 NEWSLETTER

  1. The Customer can request information in the form of a newsletter from Sentiell Online Wholesale to be sent to the email address the Customer provides. By requesting the Newsletter the Customer declares having the right to use the email address to which the Newsletter is to be sent.

  2. Consent to receive the newsletter given during the time of registration on Sentiell Online Wholesale website by clicking” I want to receive the Newsletter” and is required to start cooperation with Sentiell Online Wholesale. 

  3. The Customer may cancel the subscription to the Newsletter at any time using the account settings at www.Sentiell.com.

 

§ 10 FINAL PROVISIONS

  1. These Terms & Conditions shall be made available to all customers at the Sentiell headquarters and on the www.Sentiell.com website.

  2. Any changes to these Terms and Conditions shall apply from the date of their publication on the Sentiell website. The changes shall not apply to orders made before the change of the Terms and Conditions which shall be processed based on the existing terms unless the Customer requests the application of the changed terms to his order.

  3. In the case of conflict between the provisions of these Terms and Conditions and the mandatory rules of the Civil Code, the provisions of the latter shall apply and the remaining part of the Terms and Conditions shall remain in force.

  4. Disputes arising from the processing and fulfilment of the sales Contract shall be settled by the Court of general jurisdiction competent for the Sentiell residence.

  5. These Terms and Conditions come into force on the 30 of April 2015.

  6. Terms and Conditions of Dropshipping Service form an integral part of the General Terms and Conditions.

 

 

DROPSHIPPING SERVICE TERMS & CONDITIONS 

Dropshipping Service is unavailable for New Business Partners.

New requests will not be considered until further notice.


 

§ 1. General Terms and Conditions of Dropshipping Service

  1. All registered business entities who received access to an account at Sentiell.com Online Wholesale are legible for the use of the Dropshipping service.

  2. The dropshipping service agreement is entered into at the time of acceptance of the general terms and conditions and registration of a user in the system of Sentiell.com Online Wholesale and does not require signing additional documents.

  3. The condition of joining the program is the automatic integration of the offer of Sentiell Online Wholesale with the online store of the Business Partner.

  4. Sentiell shall not charge any subscription fees for providing XML or GATEWAY file with Sentiell Online Wholesale offer. Sentiell shall not charge commission on the sales of products to the Consumer.

  5. Sentiell shall not be liable for any loss resulting from the Business Partner incurring advertising costs or costs related to maintaining a particular distribution channel as a result of non-availability of the offer file.

  6. Standard service includes: taking orders from Business Partners, order processing, preparation of the product for resale, and delivery to the Consumer. Custom services such as customized packaging, attaching leaflets or business cards, etc. shall incur additional costs, determined individually.

  7. The automatic offer is only for our Sentiell's Business Partners, providing it to unauthorized third parties is prohibited.

  8. The professionally made images contained in the XML or GATEWAY file are a property of Sentiell and may not be used for any purpose other than the promotion and sale of the Sentiell brand products. Starting using Dropshipping Service exclude the possibility of using the photographic support, obtained by a Business Partner under the terms of earlier, standard, wholesale model of cooperation, as a product offer of the online shop.

  9. It is not permitted to display incompletely integrated offer with wholesale prices.

  10. Sentiell reserves the right to immediately terminate the Dropshipping service agreement and block the account of the Business Partner if it considers that cooperation does not run fairly and according to standards set by Sentiell.

  11. Standards set out by Sentiell referred to in (10) can be found at "DS-what is permitted and what is not".

  12. Sentiell owns the copyright to all texts and graphics, copying images or texts that have not been passed on in the form of "Starter Package" specified on the website above, shall constitute the ground for an immediate end of cooperation.

  13. Every year in the period from December 31 for about 15 days the Sentiell Online Wholesale shall suspend execution of orders in order to carry out an inventory of stocks. Therefore, in this period, sending out packages will be impossible. Each time, a few days before the inventory period Sentiell Customers shall be notified of this fact, via the newsletter and Toplayer located on the www.Sentiell.com homepage. Therefore, Customers are kindly requested not to pursue claims for damages on this basis. This rule applies especially to Dropshipping Customers, as concessions are not possible.

 

§ 2. Orders and shipment

  1. Orders must be submitted through Business Partner's own wholesale account at Sentiell.com while the delivery address should be the address provided by the Consumer.

  2. The realization of the procurement will take place at the moment of booking payment from our Business Partner, in our sales system. of the dispatch of the procurement in the same day of order realization is booking the payment in our sales system until 12:00 noon. The realization of procurement which payment is booked after this hour can be postponed to the next working day.

  3. Payments shall only be confirmed on the basis of payment list generated directly from the Sentiell bank account. Presentation of a document confirming the payment by the Customer shall not result in accepting the payment or the payment being booked.

  4. Sentiell products are labeled with a tag containing on one side, the product ID number, series and size of the product, and on the other the Sentiell brand logo. Each product is packaged in protective foil and a bubble envelope. The Business Partner is given an opportunity to buy an unbranded jewellery box to provide additional protection for the jewellery during shipping. Sentiell shall not be liable for any damage caused in transit if the Business Partner does not order the additional protective box for the jewellery.

  5. Cancellation of the contract or its modification by the Business Partner can be made until Sentiell sets the order status to "in process". After this time, the Business Partner must contact the Wholesale by telephone as soon as possible to discuss any individual changes.

  6. Shipment is made via carriers with whom Sentiell has signed a cooperation agreement. The type of the services must be selected from among services listed on the Wholesalers website.

  7. Products that are to be offered by our Business Partners on the auction sites should be pre-purchased, due to changes in inventory stocks. Sentiell does not reserve stock items for the auctions operated by Business Partners.

 

§ 3. Methods of payment and settlement of invoices

  1. Payment for the ordered goods must be made prior to shipment, using the payment options listed at the Wholesale website. Any costs associated with additional fees related to the given payment shall be covered by Business Partner. The Business Partner shall be informed about any such fees before making a purchase.

  2. Cash On Delivery is excluded from payment options available for the Dropshipping service to the end Consumer.

  3. Each order shall be accompanied by a VAT invoice issued for the Sentiell's Business Partner. The Business Partner is required to download the invoice and other documents issued in relation the order from the Wholesale' panel, selecting the current order. The invoice shall be available for download at the time the order is processed for shipment by the Sentiell staff. The Wholesale' staff are not obliged to send bulk invoices and it is not possible to issue one invoice for the whole of the current trading month.

  4. The Business Partner is obliged to provide a proof of purchase such as a receipt or VAT invoice directly to the Consumer.
  5. Sentiell shall not be held liable for failure to provide a proof of purchase by the Business Partner.

 

§ 4. Authorization to issue VAT invoices without a signature.

  1. Each Business Partner who is VAT registered in his country and who registered at Sentiell online Wholesale website shall accept the Terms and Conditions and state that he is a VAT payer entitled to receive VAT invoices by giving his VAT identification number. Therefore, Sentiell shall issue VAT invoices without the necessity to receive the signature of the Recipient.

 

§ 5. Processing of personal data.

  1. The personal data of the Consumers provided by the Business Partners to the Sentiell system are collected in the form of delivery destination addresses and shall not be used for marketing and promotional purposes of the Sentiell brand.

  2. The recipients of the Consumer’s data provided by the Business Partners are companies arranging the shipping companies and the staff of Sentiell Online Wholesale.

  3. The Customer Database of Firma Handlowo Usługowa Eko Łukasz Rzepka has been registered with the register of personal databases of the Inspector General for Personal Data Protection (GIODO) and it meets the requirements of the Act on the Protection of Personal Data of 29 August 1997.

  4. The Business Partner is obliged to include the information about the collection of personal data by the FHU EKO Łukasz Rzepka in the terms and conditions of their own store as required by the GIODO (Inspector General for Personal Data Protection).

 

§ 6. Returns and complaints

  • Sentiell shall make every effort to ensure that quality control process proceeds correctly and that products with physical faults are excluded from stock.

  • Goods purchased by the Business Partners are covered by a 12 month guarantee if they have been ordered and shipped to the Consumer in a jewellery box.

  • Goods sent using the Dropshipping service shall be accepted for the consideration of complaint and then evaluated for physical defects or mechanical damage resulting from incorrect transport or use.

  • If the End Consumer requires an immediate exchange of product the Business Partner may place and pay for a new order for the Consumer, and if the return or complaint is recognised the settled amount of money shall be reimbursed to the account balance of the Business Partner.


A) Withdrawal of the Consumer from the contract with the Business Partner.
  1. Business Partner has the ability to offer their Consumer the possibility of returning goods to Sentiell within 14 days from the date of receipt of order. Return of goods is only possible by prior notification of return generated by the Business Partner in the Return Module, available after logging into the account at the Sentiell Wholesale panel.

  2. If the withdrawal from the contract is recognised, Sentiell shall reimburse the money for returned goods and jewellery box to the account balance of Business Partner. The money for jewellery box will be reimbursed only if is suitable for resale.

  3. Return of goods incurs an additional fee of 5.00 PLN gross, which will be registered on the order correction document.

  4. The obligation to settle with the End Consumer is the responsibility of our Business Partners.

  5. When the End Consumer makes a return to the Business Partner, the Business Partner can process the return itself and resell the returned product without incurring any additional cost, in this case the return processing does not concern Sentiell. Alternatively, the process described in (1) can be followed.

  6. The use of the withdrawal from the agreement option processed by Sentiell is only possible in the case of new and undamaged products. If there is no tag attached to the returned product it is a sign that the product was worn and its return is only possible in the case of a complaint, which shall be deemed valid only if the product has a hidden defect. 

  7. The packages not collected by Consumers will be charged the amount of return shipment equal to the amount of original shipping charges. 

 

 

B) Complaints
  1. Complaints by Business Partners must be made via the RMA department, available by logging into the Wholesalers' panel.

  2. If Sentiell recognises the product as faulty and deems the complaint valid, the amount equal to the value of the damaged goods, including delivery costs under the contract, will be added to the balance of the Business Partner's account. Having a complaint recognised for one part of the order, then Sentiell reimburse only the equivalent amount of money for defective product. When the complaint is recognized as valid the Business Parter may settle the order financially with the Consumer, or re-order the product, if the product is advertised as in stock.

  3. Having a complaint recognised for one of several pieces of a jewellery set is not equivalent to withdrawal from contract and does not constitute grounds for lodging a claim for compensation for the entire order value.

  4. If a wrong product is sent by mistake Sentiell shall send the correct product and cover the shipping costs on receipt of the return of the incorrectly sent product.

  5. If Sentiell does not recognise the complaint the goods shall be returned to the Consumer and the shipping costs shall be charged to the Business Partner.

  6. Conditions of acceptance of the products in the complaint process:
  • Goods must not show any signs of deformation or breakage of any part of jewellery that could only arise from the use of an external force.
  • To be able to complete the repair process, jewellery should be complete, containing all the necessary elements, for example gemstones.
  • Goods must not show any signs of contact with chemicals, alcohols, acids, or perfume. In some cases where the adhesive is used to connect elements of jewellery, contact with water is also unacceptable.
  • Anodized and gold plated jewellery is characterized by wear properties of dyed surfaces, the susceptibility to wear is due to the natural process of using jewellery and is not subject to complaints.
  • The guarantee does not cover the process of oxidation of the unplated silver, manifested by yellowing of jewellery, because it is a natural process that occurs after some time on silver in contact with air.
  • Any interference with the product by third parties makes the guarantee void. Interference with the product is defined as for example: resizing a ring, replacing a stone, engraving, and all other types of jewellery-related services performed by parties other than Sentiell.

 

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